Summit Themes
Support

Support

Support is always available to help with Summit Themes purchases. Whether it’s a missing receipt, a checkout issue, or a technical question, assistance is just a message awaym directly to me, Summit Team, the author.

Email Support

  • Contact: [email protected]
  • Response Time: Usually less than 24 hours on business days
  • Best For: Purchase questions, technical issues, bug reports

Discord (Full Access purchasers)

  • Who Has Access: Individual and Team Bundle customers
  • Link: Included in the bundle package
  • Best For: Quick questions, tips from other users, sharing customizations

Community benefits include:

  • Connecting with other designers and developers
  • Quick troubleshooting and peer support
  • Early previews of upcoming features
  • A space to suggest ideas and improvements

Getting the Best Help

To get the most effective support:

  1. Be Specific → describe exactly what you’re trying to achieve
  2. Include Context → mention your theme name, version, and setup
  3. Share Code or Screenshots → details make troubleshooting faster
  4. Check Documentation → many common solutions are already explained

Response Times

  • Email: 24–48 hours on business days
  • Discord: Community responses are often quicker for simple questions
  • Complex Issues: May require follow-up and extra time to resolve

Customer access

Purchases, downloads, updates, invoices, and license details are handled through the customer portal connected to your checkout email.

If something is missing from your customer dashboard, email [email protected] with the email used at checkout and your order or license ID if available.

Feedback and Ideas

Feedback is always welcome and helps improve Summit Themes.

Ways to share:

What’s considered:

  • How many users benefit
  • Technical feasibility
  • Long-term maintainability
  • Alignment with the overall theme philosophy

Staying Updated

  • Email: Update notifications
  • Discord: Real-time announcements
  • Changelog: Detailed notes with each release

Themes are maintained with regular updates, reviews alongside Astro/Tailwind releases, and improvements guided by community feedback.

As development is handled independently, some updates may take longer to be released, but every update is made with care and attention to detail.